 Pickups available in Markham, ON and Richmond, BC. See FAQ for details!
Free Local UPS Ground Shipping on all orders over $500.00CDN to all Canadian provinces.**Frequently Asked Questions
Pick-Up
| Date Answered: 1/2/2012 6:24:35 PM | Why is there a Shipping charge of $9.99 for my pickup order?
| | Since we are using the manufacturer's own distribution warehouses, we are forced to pass along any costs associated to their pickup orders. They charge us $10 for any orders under $500, and therefore we must pass this charge along. If the order is over $500, there is no charge for pickup. | | Author: Sales Dept. |
| Date Answered: 8/29/2011 1:40:02 PM | Can you please advise on the time required to complete a pickup order?
| | All orders require a minimum of 3 hours from the time the order is placed to when it can be picked up from any of the warehouses. | | Author: Sales Dept. |
| Date Answered: 6/23/2011 6:45:46 PM | Do you allow for Pick-Ups?
| | The items on the site can be picked up from the manufacturer''s warehouses. There are many warehouses we use so we classify them only as Ontario or BC warehouses. All the Ontario warehouses are within the Markham city limits and the BC ones are within a block of the Richmond city limits. | | Author: Sales Dept. |
| Date Answered: 10/23/2010 5:49:48 PM | Can I pay or order at the warehouse?
| | Because the warehouses are not ours, there is no way to place an order or pay for an order at the warehouse. Therefore all orders must be pre-paid and you will be provided a pickup number to pick up the order. | | Author: Sales Dept. |
| Date Answered: 10/23/2010 5:48:33 PM | What is the address for the warehouse for pickups?
| | We do not provide this information prior to ordering for two reasons. First, because we are dealing with warehouses and not stores, we usually do not know which warehouse you will be picking up from until after the order is completed. This is because not all warehouses carry the same products and there may not be stock at all warehouses. Secondly, for their security. They don''t exactly want the addresses posted openly. We have categorized all pickup warehouses as Richmond, BC or Markham, ON.
Once an order is confirmed, an email indicating the address to pickup and the pickup number will be provided.
| | Author: Sales Dept. |
| Date Answered: 10/23/2010 5:46:17 PM | What are the warehouse's pickup hours?
| | The hours for pickup at the Richmond, BC and Markahm, ON warehouses are Monday-Friday 9:30am-6pm. Holidays are excluded. | | Author: Sales Dept. |
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