 Pickups available in Markham, ON and Richmond, BC. See FAQ for details!
Free Local UPS Ground Shipping on all orders over $500.00CDN to all Canadian provinces.**Frequently Asked Questions
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Welcome to our frequently asked questions section. You should be able to
find a lot of useful information as most of your questions can be answered here. If you have any
information to contribute to this page please e-mail us at:
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| Date Answered: 3/29/2012 6:11:20 PM | Do you accept Cash?
| | Since we are an Online Only company, we are unable to accept CASH as a payment method. We only accept MasterCard, Visa and InteracOnline. | | Author: Sales Dept. |
| Date Answered: 1/2/2012 6:24:35 PM | Why is there a Shipping charge of $9.99 for my pickup order?
| | Since we are using the manufacturer's own distribution warehouses, we are forced to pass along any costs associated to their pickup orders. They charge us $10 for any orders under $500, and therefore we must pass this charge along. If the order is over $500, there is no charge for pickup. | | Author: Sales Dept. |
| Date Answered: 8/29/2011 1:40:02 PM | Can you please advise on the time required to complete a pickup order?
| | All orders require a minimum of 3 hours from the time the order is placed to when it can be picked up from any of the warehouses. | | Author: Sales Dept. |
| Date Answered: 6/23/2011 6:45:46 PM | Do you allow for Pick-Ups?
| | The items on the site can be picked up from the manufacturer''s warehouses. There are many warehouses we use so we classify them only as Ontario or BC warehouses. All the Ontario warehouses are within the Markham city limits and the BC ones are within a block of the Richmond city limits. | | Author: Sales Dept. |
| Date Answered: 10/23/2010 7:36:06 PM | How safe is online ordering at PC Canada?
| | Purchasing online from pccanada.com is extremely safe. Our web site uses an industry leading 256-bit encryption to protect any information you enter online. Most of our competition uses the old 128-bit encryption.
You probably already transmit your credit card number electronically almost every day. When you use your credit card at the local store, your card information is encrypted and transmitted over a phone network. Using your card on a secure online Web site like pccanada.com is very similar--your information is encrypted and then transmitted over a high-speed network line. Tens of thousands of customers have made online purchases since 1996 at pccanada.com without any fraudulent use of their credit card. | | Author: Sales Dept. |
| Date Answered: 10/23/2010 7:12:18 PM | What are the shipping charges?
| | We currently do not charge for shipping on orders over $500.00 before taxes to all Canadian provinces from your local or default warehouse (warehouse closest to your destination). We do offer shipping from alternative warehouses and AIR shipping for a reasonable rate. To determine the charge, place the items you are looking to ship in your shopping cart and click the ’My Cart’ icon. | | Author: Sales Dept. |
| Date Answered: 10/23/2010 6:35:44 PM | Do you have a price matching policy?
| | Though we do not have a price matching policy, if you find an advertised price in Canada for an item in-stock, send us the link to our Sales Department and we will do our best. | | Author: Sales Dept. |
| Date Answered: 10/23/2010 6:07:58 PM | Do you have a Retail Store?
| | Since we are now a broker, we have become an Online only company. This means we do not have ''Retail'' stores or ''Physical'' stores to purchase items from. However, we do have a ''pick up'' policy as we have negotiated with a few of the warehouses we use to allow for our customers to pickup directly. There are a few requirements though; the order must be prepaid and if paying by credit card, the cardholder and card must be present at the time of pickup.
| | Author: Sales Dept. |
| Date Answered: 10/23/2010 5:49:48 PM | Can I pay or order at the warehouse?
| | Because the warehouses are not ours, there is no way to place an order or pay for an order at the warehouse. Therefore all orders must be pre-paid and you will be provided a pickup number to pick up the order. | | Author: Sales Dept. |
| Date Answered: 10/23/2010 5:48:33 PM | What is the address for the warehouse for pickups?
| | We do not provide this information prior to ordering for two reasons. First, because we are dealing with warehouses and not stores, we usually do not know which warehouse you will be picking up from until after the order is completed. This is because not all warehouses carry the same products and there may not be stock at all warehouses. Secondly, for their security. They don''t exactly want the addresses posted openly. We have categorized all pickup warehouses as Richmond, BC or Markham, ON.
Once an order is confirmed, an email indicating the address to pickup and the pickup number will be provided.
| | Author: Sales Dept. |
| Date Answered: 10/23/2010 5:46:17 PM | What are the warehouse's pickup hours?
| | The hours for pickup at the Richmond, BC and Markahm, ON warehouses are Monday-Friday 9:30am-6pm. Holidays are excluded. | | Author: Sales Dept. |
| Date Answered: 10/23/2010 5:34:29 PM | I just placed an order for an item that is out of stock. When will I be charged for it?
| | If the payment was made by credit card, the amount will not be charged until the order is back in stock and ready to ship. Back Orders can be cancelled at any time prior to it's shipping as long as it is not a special order. | | Author: Sales Dept. |
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